Find Services and Support

  • Counties Manukau DHB

    Manukau Superclinic Free Bus Service

    Free Patient Bus services: There are two free bus services offered for patients to attend their appointments at Manukau SuperClinicTM/Manukau Surgery Centre. These bus services are run by volunteers between Monday and Friday (not including public holidays).

    Both buses depart from Manukau SuperClinic, but follow different routes to and from the SuperClinic. One bus makes stops in Otara and Mangere and also has a stop at Middlemore Hospital, whilst the other bus follows a route through Manurewa, Papakura, Takanini and Clendon to the SuperClinic. Unfortunately no home pick ups or drop offs can be made for either service.
    Both buses leave Manukau SuperClinic around 8am every week day (not including public holidays) picking up patients waiting at any of the specified stops and return to the SuperClinic around 9am. The buses then depart again and repeat their routes by departing and arriving hourly. The final run returns patients to their stops at 3:15pm and 4:15pm.

    The timetables for both the free bus services can be found on Healthpoint's website at,

    Any queries about these free bus services, contact CMDHB's Call Centre 09 277 1660.

    The call centre is open to receive calls between 8.30am and 4.30pm Monday to Friday, thereafter dial Middlemore Hospital on 09-276-0000.

    Private shuttle service

    Fare paying shuttle buses for Manukau's Eastern suburbs residents Manukau East Patient Transport Service is open to all of the community and is a very cost-effective way to travel to Middlemore Hospital and the Manukau SuperClinic. This is a door-to- door shuttle bus service. Patients and a person accompanying the patient may use the bus.
    Cost: The total fare for return trip is $10 for patients with a Community Services Card - conditions apply.
    $10 for one accompanying adult
    $20 for patients without a Community Services Card
    Free to patients under 14 years
    Free for up to two children under 14 years accompanying a paying adult patient.

    Bookings: To make a booking call 0800 637 284 or dial. Please make bookings at least 48 hours in advance - Monday to Friday 9am - 5pm.

    Cancellations: Not less than 24 hours before pick-up time. A late cancellations may incur fees. A late booking fee of $5 applies to all bookings made less than 24 hours in advance and is at the companies discretion.

    For more information visit

    No wheelchair access - patients must be able to enter and exit the vehicle independantly
    Postal Address:  PO Box 39 318, Howick 2145
    Physical Address:  30 Cook Street, Howick

  • Counties Manukau DHB - Short Term Accommodation

    Short term emergency accommodation is available at Te Whare Rapuora, located at the Western Campus, Building 38, Orakau Road, Middlemore Hospital. Access is by car through Orakau Rd off Grays Avenue. Access on foot is over the railway bridge from the hospital.

    Short-term, emergency, open plan shared-style accommodation (maximum 8 occupants). Book 8am to 4:00pm Monday to Friday. After hours access (including weekends and public holidays) can be arranged through daily operations manager. It is a drug, smoke and alcohol free facility, which also applies to all hospital grounds. Long-term stayers will be reviewed every 5 working days.

    Accommodation is provided on a koha (donation) basis. Linen is provided but you will need to supply your own blankets and personal hygiene items. There is a $20 fee required for the swipe card deposit which is refunded when you return the swipe card.

    Criteria for Access To support critically or terminally ill hospital patients. Priority will be given to individuals and their families who live outside the greater Auckland region. Available for persons 14 years and over (two persons per whanau only).
    ID is required (driver's licence, passport or other photo ID; a copy will be made and kept with the registration form). Only whanau members recorded on the registration form can stay in the emergency accommodation.

    Contact Us:
    Nathan Beckham (09) 276 0138 for more information

  • Counties Manukau Special Needs Support Group

    Do you have a child with special needs?
    Do you live in Auckland?
    Are you interested in going along to a relaxed morning tea/support group with other parents of children with special needs?

    South Auckland Special Needs Support Group meet once a month at P.A.C.T. (Papatoetoe Adolescent Christian Trust), 311 Great South Road, Papatoetoe.

    Come along and meet other families with special needs children and enjoy a coffee and chat.

    If you are interested, please phone or text Marlene on 021 120 3235 for more information, or email

  • Disability Connect

    Disability Connect supports parents and families of disabled children and young people.

    Contact Us:
    Disability Connect (Parent & Family Resource Centre Inc. trading as Disability Connect)
    Phone (09) 636 0351

  • Disabled Persons Assembly Tairawhiti (DPA)

    DPA promotes:


    Disabled Persons Assembly (DPA) is a national group in New Zealand. Our Disabled Persons Assembly (DPA) Tairawhiti is a community group in Gisborne New Zealand.

    We are a collective voice of all people with a disability in New Zealand based on the principles of human rights and equal value of life.

    People with disability have the right to:

    • equality and participation
    • dignity and respect
    • make informed choices
    • live as we choose with appropriate support
    • influence and shape policy at all levels
    • barriers removed for everyday living

    Contact 06 862 5538

  • Driving Miss Daisy

    Driving Miss Daisy is a companion driving service with franchises in many parts of NZ.

    You can use Driving Miss Daisy for:

    • medical appointments
    • personal grooming appointments
    • social engagements
    • grocery shopping
    • general shopping
    • scenic drives
    • airport drop offs and pick ups
    • after school activities - sports, music or dance lessons.

    Contact: 0800 948 4320800 948 432 or visit the website to find out if a franchise is operating in your area.

    Contact Us:
    Freephone: 0800 948 432

  • Elder Family Matters

    Elder Family Matters has assisted older people, and their Carers in the wider Wellington region (including Hutt Valley, Porirua Basin, Kapiti Coast, and Wairarapa)
    for 14 years so they can choose to continue living in the comfort and familiarity of their own homes.
    One way Elder Family Matters does this is by assisting the elderly with the transport to social activities, appointments, shopping, and scenic drives thus enabling primary Carers to have a break.
    Elder Family Matters team includes a full range of Carers (e.g. highly experienced carers, registered nurses, enrolled nurses, occupational therapists, and physiotherapists).

    Contact: 0800 321 789 or visit

    Elder Family Matters Limited

    Postal Address:
    Po Box 56-063
    Wellington 5249

    Physical Address:
    4 Oxford Street
    Wellington 5028

    Care Manager - Wellington
    Cilla McClay-Talivai RN
    Free phone: 0800 321 789 press 2 at the call prompt

    Area Manager - Kapiti
    Ann Schwass
    Free phone: 0800 321 789 press 4 at the call prompt

    Office Manager
    Laurie McKee
    Free phone: 0800 321 789 press 5 at the call prompt

    Memory Loss and Dementia Care Service
    Cilla McClay-Talivai RN
    Free phone: 0800 321 789 press 2 at the call prompt

  • Emmanuel Cottage – Waipu

    Emmanuel Collage is located on Massey Road, approximately 6km from the main township of Waipu in Northland. Situated on 900 acres of working farmland and native bush this is the perfect place for your well deserved R&R. Enjoy the peacefulness of the farm while you take in the picturesque views of the sea and out to Whangarei Heads.

    The cottage itself is two storied; the ground floor containing the kitchen, washing/bathroom facilities and bedroom with comfortable double bed. Upstairs the mezzanine floor is open plan with 8 single beds. The people who stay there are on their own and need to bring their own food and linen.

    Emmanuel is "rent free" although you are welcome to give a donation of $10 per night to cover expenses. The cottage is available to all who would like some quiet time away from the hustle and bustle of everyday life; but bear in mind that the maximum stay is 2 weeks!! Come to Emmanuel and do nothing but rest, relax and recharge your batteries.

    Contact Us:
    Bruce and Helen Matheson
    Phone (09)432 0239

  • Epilepsy NZ – Canterbury/West Coast Branch

    Epilepsy New Zealand provides support for those living with Epilepsy and awareness for those around them. Trained field officers offer support and epilepsy education to people with epilepsy, their families and whanau.

    Epilepsy New Zealand runs a weekly support group for people with epilepsy and their families, carers or supporters. Guest speakers include Work and Income representatives, St John, Neighbourhood Support and more. On alternate Thursday's the group has an outing in the community.

    Meet: every Thursday at 1.30pm
    Venue: Community House, 141 Hereford Street

    Contact Us:
    Address: Epilepsy NZ, PO Box 7104, Sydenham, Christchurch, 8240
    Contact: 0800 EPILEPSY

  • Erskine Holiday Home

    The Southland Multiple Sclerosis Society Erskine Holiday Home is located at 106 McBridge strett, Frankton. Close to the main road, bus services, airport hospital and supermarket, it offers beautiful views of Lake Wakatipu, and the surrounding mountains. Located about 1km from the main shopping centre, most facilities are located within easy walking distance, including a post office and chemist.
    The Holiday Home offers 1 double room and two rooms fitted with twin beds, a large warm lounge and conservatory, as well as a large kitchen, dining area and accessible shower and toilet. Passageways within the house are wide to facilitate wheelchair use.
    The Lake District hospital is located close by offering a nursing service Monday to Friday every week (Arranging the service in advance is recommended). Assistance with personal care can be organised with Home Support providers nearby. See our office for contact numbers.
    If any problems do happen to arise, please contact
    Diana Ball, Queenstown
    PH: (03) 442 3210
    If any items are damaged or broken during your stay, please contact Mrs Ball or the MS Centre, Invercargill.
    Cleaning can be organised with MRS Ball upon arrival, but is necessary as often new occupants will arrive on the same day. The cleaning service will have $20.00 fee, payable to Mrs Ball.
    The Holiday Home is reserved during School and Public holidays for MS society members, however they welcome enquires in case these, or other slots are not booked throughout the year. From Christmas to Easter rental periods are generally limited to a week or less, however in off peak times periods of up to a fortnight can be arranged.
    An automatic washing machine and close drier is located on site for use.
    Other equipment and furnishings include a fridge, freezer, electric range, microwave, Colour TV and Video (with remote), telephone, Manual wheelchair, Shower chair, Commode, Walking Frame, 3 Single beds, a Queen size bed and 1 electric hospital bed. A second colour TV is also available in the main bedroom.
    A 1.90m high carport is available for occupant use.
    MS persons or other disabled people from outside Southland – $25 per night, Carer - $10 per night.
    MS Southland members - $20 per night, Carer - $10 per night
    All other adults - $95 per night
    Children stay for free
    A deposit of $20 is required, and will be deducted from the final payment.

  • Feilding St John Shuttle Service

    St John Health Shuttle Feilding
    Health Shuttle Service covering the Manawatu area, providing transport services for patients to attend medical appointments.

    Cost: Donation
    Address: Bowen Street, Feilding

    Contact Us:
    Phone: (06) 323 5655
    Office Hours: Mon-Fri 8.30-2.30pm

  • Gwenda Gleeson - Opotiki

    Gwenda is 63-years-old and a grandmother to nine grandchildren. Gwenda is a widow and would like someone who is willing to take time to visit her at home; as an amputee she is unable to drive herself.

    Contact Us:
    Skype: gwenda.gleeson1
    Phone: 0-7-315 5265 or 0-27-283 8717

  • Harmony Hours Healing Retreat

    Harmony Hours is a quality "Time Out" facility. Their speciality is to provide an individual experience in relaxation and restoration for the body, mind and soul.


    Situated 20 minutes west of Hamilton at Te Pahu, Harmony Hours Healing Retreat offers 360 degree views of green Waikato countryside, farmland, bush and Mount Pirongia. Enjoy the evening views while soaking in the hydrotherapy pool on your own balcony.


    Harmony Hours Healing Retreat sits on 2 acres of land, which you are welcome to enjoy. The property has gardens, veges, flowers, and a few sheep. Seasonal vegetables from the garden form the basis of home-cooked meals. Meals can be served in your own room or with the hosts. An orchard and young native trees also complement the property.


    Cost: Bed and Breakfast is $150 for a couple (or 2 people for B&B per night), or $100 per night for a single person.


    There is also a 24 hour retreat package available.


    Mention that you saw the information for Harmony Hours on the Carers Air New Zealand website to get a 10% discount.


    You can find Harmony Hours Healing Retreat at 1385 Te Pahu Road, RD 5, Hamilton



    Chrystene Hansen (07) 825 9877

    Chrystene is a registered NZ nurse and offers various complementary therapies, including healing massage and reflexology.

  • Hawkes Bay DHB

    Mihiroa Whānau Accommodation Kaupapa is based on the principle of "manaaki-atu, manaaki mai,"

    is the ability and willingness to share in a reciprocal and caring way.

    We ask that you treat Mihiroa Whānau Accommodation with the respect. Listed below are a number of suggestions that will enable the smooth running of the whānau and will cause little disruption to the whānau and to those services that are based there.

    All parts of the premises are to be kept clean and tidy at all times. This includes the bedrooms, ablution block, laundry room, kitchen, dining room and TV room.

    Children must be supervised by an adult including inside Mihiroa Whānau Accommodation and on the hospital grounds. Children are not to be left alone in the accommodation service at any time under no circumstance. This is for everyone’s safety and security.

    Animals are not permitted in Mihiroa Whānau Accommodation or any DHB property at all times.

    The use of and under the influence of alcohol and illegal drugs is strictly forbidden. Any persons found to be contravening this will be immediately evicted from Mihiroa Whānau Accommodation and will be closely monitored for future bookings.

    Gang patches or other such regalia are not to be worn on the premise of Mihiroa Whānau Accommodation.

    Hawkes Bay DHB is smoke free. Smoking on the premises is strictly prohibited and will not be tolerated by Maori Health Staff. A smoke free advisor is available at the Maori Health Service who is able to supply whanau with Patches, Gum and advice and support whilst staying at the accommodation service. Zero tolerance means whanau will be required to vacate the accommodation service immediately if found to be smoking in or on the property.

    Manaaki-atu includes:
    Private and secure sleeping accommodation for whānau of patients and/or patients in hospital
    Cooking facilities with refrigerator and freezer, microwave, toaster, zip water heater, crockery and cutlery. (You will be required to provide your own food)
    Laundry facilities including dryer (coin operated)
    TV Lounge and separate dining rooms
    Bed linen and towels provided (excluding blankets)
    Personal support from Maori Health Kaitakawaenga (liaison)
    Security escort to/from Whanau Accommodation at night

    Putea Awhina
    Refundable $20 bond The $20 Bond will be forfeited for any items are misplaced, lost or damaged.
    $10 per adult per night
    Children 16 years and under are FREE
    NO EFTPOS available Cash ONLY

    Patients may qualify for support from the Ministry of Health Travel and Accommodation Assistance fund. Our administration team may be able to assist with applying for this.

    Contact Us:
    Bookings can be made during business hours by contacting 0800 333 671

    Monday to Friday from 8:00am – 5:00pm

    AFTER HOURS Bookings and Enquiries
    Kaitakawaenga (Māori Liaison)
    Monday to Friday 16:30hrs – 23:00hrs
    Phone: (06) 878 8109 DHB Main Call Centre
    Extension: 5788
    Pager: 3027

    Accommodation enquiries between 11:30pm and 8:00am are to be referred to the Duty Manager.

  • Home of Compassion

    The Home of Compassion in Island Bay, offers disability friendly accommodation and meeting facilities for people who would like a quiet place to stay, who have been caring for others, are supporting someone in hospital, or just need space for reflection and self-renewal.

    Its facilities are available for small groups for retreat (day stay, or live in), seminars or conferences, or celebration of family events.


    Contact: (04)  383 7769

    Our Lady’s Home of Compassion, Wellington
    The Accommodation Manager
    Home of Compassion
    2 Rhine Street (off Murray St)
    Island Bay
    Wellington 6023
    New Zealand

    Ph: (04) 383 7769


    All contact information for the Sisters of Compassion is listed below.

    Mission Office
    Home of Compassion
    2 Rhine Street (off Murray St)
    Island Bay
    Wellington 6023
    New Zealand

    Ph: (04) 383 7134
    Fax: (04) 383 6675


    Leadership Team
    General Administration Offices
    Home of Compassion
    2 Rhine Street (off Murray St)
    Island Bay
    Wellington 6023
    New Zealand

    Ph: (04) 383 7134
    Fax: (04) 383 6675


    Compassion Company
    Sisters of Compassion Limited
    PO Box 1474
    Wellington 6140
    New Zealand


  • Horowhenua Breathe Easy Support Group

    The Horowhenua Breathe Easy Support Group supports people and their carers in all respiratory problems.

    Meet: 4th Thursday of each month, 10.15am
    Venue: Hudson Room, Levin Cosmopolitan Club, Oxford Street, Levin

    Contact Us:
    Wally Dyson ph. (06) 368 8981
    Daphne Barrett ph. (06)368 8189

  • Hospice Taranaki

    A support group for carers is held at Hospice Taranaki twice each year. This is a closed group which runs for 6 weeks, and there are usually between 6- 10 participants.

    Anyone who is family member or friend of someone under hospice care is eligible to attend. There are several guest speakers, including a social worker, an occupational therapist, a palliative care doctor and a funereal director. As well as the topics covered by these speakers, there is also time to share and reflect on how it is to be the carer of someone who is terminally ill. The groups run for 1.5 hours and include morning tea.

    Meet: Twice a year
    Venue: Hospice Taranaki

    Contact Us:
    Phone: (06) 753 7830

  • How to find a doctor or mental health professional

    If you feel unwell your best starting point is usually your General Health Practitioner (your family doctor) (GP).  GPs are trained to assess, treat and manage many mental health issues within primary care (the community rather than in a hospital). Your GP can refer you to your local community mental health service or elsewhere if needed. or they may be able to manage your illness themselves.

    If you need help to find a doctor or mental health professional there are websites with lists of resources:

    • The Mental Health Foundation - Find a GP or counsellor


    • Most of the universities, polytechnics and even private providers offer free counselling for their students. Check their websites for details.

    • Barnardos New Zealand provides child and family services in communities around the country - Find a service

    • The Family Services Directory lists organisations in your area that can help -

  • Hutt Valley DHB

    A Whanau whare is available on campus for the families of patients who are from outside the wellington and wish to remain close to their family members in the hospital. Small charges apply, and are based on the number of families wishing to stay in the house on a per night basis.
    Contact: Orderly Service 04 566 6999 ext 8222

    Ian McPherson
    Acting Chief Executive, Wairarapa DHB and Hutt Valley DHB

    Media Enquiries: After Hours Ph:04 806 2790
    For all media enquiries please contact:
    Jill Stringer, Communications Manager - Mobile: 027 273 1154 Email:
    Jan McLaren, Communications Advisor - Mobile: 027 273 1237 Email (Wairarapa)
    Catherine Sands-Wearing, Senior Communications Advisor - Mobile: 027 743 03519 Email:

  • Kapiti Retirement Trust - Sevenoaks-Midlands Gardens

    Kapiti Retirement Trust (KRT) provide the five dedicated respite beds for Capital and Coast DHB in the Matai Wing.

    Based on the Kapiti Coast we have clients accessing our respite service from the DHB region.

    The beds can be pre booked for at least six months ahead to enable a carer to book a break, whether it be at home or away from home.

    This allows a carer to book a holiday and be able to have sure knowledge that a bed is available for their loved one.

    Contact details:
    Clinical Administrator
    Phone: (04) 297 0116
    Fax: (04) 297 0985