Find Services and Support

  • Lakes DHB

    Paimarie housing units are available for those who live outside the central Rotorua area.

    It provides emergency accomodation for family members of critically ill patients staying at Rotorua Hospital.
    The units are basic but is lovely and well cared for, and conveniently located only on hospital grounds, overlooking Kuirau park.
    There are 5 motel-like units (4 smaller units that can sleep up to 4 adults, and 1 larger units that can sleep up to 8). All units have Basic cooking and bathroom facilities.
    For short term accomodation, units can be booked for 10 dollars per room for first 2 nights a relation is in hospital. This increases to 40 dollars per night per unit after these first two nights.
    Arranged bookings start at 40 dollars per room per night and can be for up to 8 people. Some people will qualify for NZ travelling allowance to subsidise this cost if they have travelled more than 100km and have a community services card.
    Please note that all Lakes DHB sites are smokefree. Alcohol or illegal drugs are not permitted anywhere on site, or in Paimarie.
    If Paimarie is full, a list of low cost accommodation hotel/motel and B&B options are available on at reception upon request.
    Donations are welcome.


    National travel assistance coordinator
    For after hours assistance (after 4.30pm) contact:
    Lakes DHB Duty Manager (07) 348 1199
    All departments & services (07) 348 1199
    Chief Executive Ron Dunham Phone (07) 349 7982

  • Lakes DHB - Shuttle Service

    Lakes DHB offers a shuttle service, which is coordinated and run by St John's Ambulance.
    The St John Health Shuttle can be used by anyone wishing to attend a medical or health-related appointment in Rotorua.
    The service operates Monday to Friday 8.30am - 3.30pm excluding public holidays. It is preferable to give at least 24 hours notice of your appointment to ensure a vehicle is available (earlier bookings arew advisable due to the demand fir the service).
    Note: you must be ready half an hour before thev appoinment time.
    The St John Health Shuttle service offers a vehicle able to carry patients seated or in a wheelchair.
    Although this service is provided free, any donations, are appreciated. Donations go towards helping to cover running costs.
    Information brochures are also available through the hospital upon request, or from Saint Johns.

    For further information or to make a booking contact: 07 349 7658
    Rotorua Saint John Health Shuttle

  • Levin Arthritis Support Group

    Levin Arthritis Support Group offers support to those who suffer from arthritis, and their families with monthly meets.

    Meet: 2nd Monday of each month, 1.30pm
    Venue: The Hudson Room Levin Cosmopolitan Club, Oxford Street

    Contact for more information:

    Yvonne Mabey (Chairperson). Ph: 06 368 5068
    Levin Arthritis Support Group Street Address: 29 Hinemoa Street, Levin

  • Marton St John Health Shuttle Service

    Marton Health Shuttle.

    We have 3 shuttles – 2 with hoists and our 3rd one is a car.

    We have a set timetable on Tuesdays, Thursdays and Saturdays for taking clients to Palmerston North hospital for dialysis (and home again).

    Monday to Friday: For other health appointments – which include dentists, doctors, specialists, podiatrists, respite care to rest homes etc. we run the shuttles to appointment times (not regular times).

    We go to Palmerston North and Wanganui and all places in between.

    We work on a donation system of payment for these trips to try to cover costs.

    We like to have at least 24 hours notice to organise drivers and shuttles.


    Contact Us:
    Phone: (06) 327 4530

  • Men's Carer Support Group (Taranaki)

    A support group especially for husbands/partners or sons who are caring for a loved one with a dementia related illness.
    This is the ideal opportunity to meet up with other men who are experiencing similar situations.
    You'll be able to learn off one another and hear other ideas and support one another by sharing stories and knowledge.

    Meet: 1st Monday of each month (unless it is a Public Holiday) from 2.30 - 4pm, followed by tea and biscuits.
    Venue: Barretts Lounge, Taranaki Base Hospital (next to the Cafeteria).

    Sarah De Souza 06 7536139 Ext 7982



    Anna-Dora Schwank, 06 7536139 Ext 8766


  • Mesothelioma Prognosis Network

    Mesothelioma is a deadly form of cancer caused from asbestos exposure. Due to the long latency period of mesothelioma (approximately 20-50 years), most people who are diagnosed with the disease are seniors.

    For many of these individuals, caregivers and in-home assistance are a necessity. Our organization works with these individuals, primarily seniors, and their families to help them find local doctors, treatment centers and support groups. We have created the most extensive prognosis support and information source online, and we have patient advocates available 24/7 to help provide help to those in need at any time. is dedicated to providing free information and resources to those affected by mesothelioma cancer.

    For more information go to:

    or email:  Chad Maycumber at

  • MidCentral DHB

    Te Whare Rapuora/Maori Health Unit provides Maori Health support services to families accessing MidCentral Health services.
    Limited family accommodation is available. Access is on a case-by-case basis and at the discretion of staff.

    Priority is given to those who:
    • Are from outside the MidCentral District Health Board region (whanau who live within the region but in a rural area can access the
    • Are supporting critically/terminally ill hospital patients • Are from outside the Palmerston North City region.

    Facilities include:
    • Cooking area and food storage (you will be required to provide your own food) • Modern wheelchair accessible ablution facilities • Laundry facilities • Lounge/dining room/reception • Communal sleeping area-divans for the older person, (for persons booking in, supply own toiletries and towels. A sheet, aircell blanket, pillow and case are supplied .

    Accommodation is available on a 24 hour basis. If you require after hours access (between 5pm and 8.30am and anytime at the weekend) ask hospital staff to contact the after hours coordinator.
    Cost: is a one off initial first night payment of $20 per whanau.( That is 3 persons per patient whanau )
    Thereafter The cost is $3 per person per night.
    Contact: 06 350 8210


  • Mill Bay Hideaway

    Mill Bay Hideaway is a cosy, cute, traditional true "Kiwi" style bach. Conveniently located in peaceful Mill Bay, on Northlands East Coast, the Hideaway is the perfect place to relax and forget the stresses of every day life.

    With views out to Mill Bay and the boats moored within, this is a truly tranquil setting. The Hideaway has full kitchen facilities, 3 bedrooms, and will comfortably sleep up to six people. Children of all ages are welcome, dogs are welcome also, but please keep them outside.

    Offering their Hideaway as a "time out" place for family carers was something that appealed to Steve and Veronica. "We know that carers work really hard looking after their loved ones, so we decided to make our Hideaway available for them while their family member is in respite or being looked after by another family member. Carers deserve a well earned break and we wanted to make this possible for them", says Veronica.

    Just a 10 minute stroll away from the Hideaway is historic Mangonui Village. The village has a Four Square/Post Shop, crafts, an Information Centre, and more. While you are there why not take some time out and sit and enjoy a Cappuccino in one of the cafes while looking over the Mangonui Harbour - this is truly relaxing. Well known Coopers Beach, Cable Bay and Taipa are all within a short driving distance.

    Steve and Veronica ask for a koha to cover their power and water expenses. You will need to bring your own sheets, pillowcases and towels, but duvets, pillows and blankets are provided. The minimum stay at the Hideaway is two nights; Steve and Veronica ask that when departing that "you leave the bach as you found it".

    For further information on Mill Bay Hideaway contact Veronica 09 406 0720

  • Monarch Home Retreat

    Located in Bethlehem, Tauranga, Monarch Home Retreat is a where you can rest, relax and restore. Escape from your everyday life and take the time to create lifestyle changes to enhance your health and wellbeing.

    Monarch Home Retreat is the beautiful home of Colleen Brennan, designed to provide a peaceful and inspiring environment for people to rest, relax and restore.

    You will stay in the spacious, tranquil home in private guest accommodation upstairs with your own bathroom and lounge, enjoying wonderful views to the water and hills and eating locally sourced fresh food (vegetarian and gluten-free options).

    Inside the home you are able to practice yoga and meditation, learn to cook, read books from the library, listen to music or make your own on the keyboard and receive a mini facial or foot/hand treatment.

    Outside the home you can go walking, sightseeing, soak in the hot pools or visit the shops and cafes nearby, either on your own or accompanied by Colleen.

    Trained in Ayurvedic Lifestyle Management Colleen can give an ayurvedic relaxation oil massage and consultations for dosha analysis, offering suggestions to prevent or correct any imbalances enabling you to live life in harmony with your environment.

    Rates (inclusive Accommodation and Meals):
    One night $120
    Two nights $220
    Three nights $300
    Ayurvedic Consultation $80
    Relaxation Massage $60

    Complimentary airport pick-ups available.

    For further details and bookings:
    Contact: Colleen 07 5718256 or 021 0400 051

  • Multiple Sclerosis and Parkinson’s Society of Canterbury

    A Parkinson’s Support Group for Spouses and Carers offering support and friendship. We also offer an annual education session specifically for this group

    Venue: Cafés around Christchurch and Rangiora
    Meet : Monthly

    Contact Us:
    Multiple Sclerosis and Parkinson's Society of Canterbury (Inc)
    Phone: (03) 366 2857

  • Nelson Marlborough DHB

    Altrusa House is situated at the south end of the Nelson Hospital site, immediately above Motueka Street. The House is available to anyone from out of town who requires accommodation before or after treatment at Nelson Hospital. This accommodation is also available to relatives and whanau of patients, although if the house is full, priority is given to those who require accommodation before or after treatment.

    Altrusa House consists of four twin bedrooms and two single bedrooms. A cot is available for infants. Meals can be ordered through the Information Receptionist (weekdays) or via the telephone operators at weekends.

    Charges for meals are: breakfasts $4, dinners $6. Lunches are available from the hospital cafeteria (Monday to Saturday).

    Cost: $30 per night per person (including GST) and $10 per night (including GST) for a second person if sharing a room.
    Contact: 03 546 1800

  • Northland DHB

    Kaitaia, Bay of Islands and Dargaville Hospital visitors can arrange accommodation in their family houses. Talk to nursing staff for more information.

    Whangarei Hospital offers Te Whaea o te Iwi whanau accommodation and is sited across the road from the hospital. Consisting of 24 beds, it has three rooms: one is a large room sleeping nine people, one has a single bed, the third room has two single beds for kuia and kaumatua. The balance of the beds is in an open plan style.

    Visitors can buy food from the hospital cafeteria or Cafe Delimarche. Snacks and canned drinks are also available from coin machines on the ground floor and lower ground floor.

    Cost is $10 per person per night.
    Children under the age of five stay free.

    Contact Us:
    Phone: Rebecca (021) 512 281

  • Northland DHB - Shuttle Service

    This is a week day bus service between Kaitaia and Whangarei Hospitals.

    Seats are allocated in the following order of priority:

    out patients and inpatients who have an appointment at a public hospital
    parents of children with an appointment at a public hospital
    support people/carers of elderly people or people with disabilities who have a public hospital appointment.
    The service is FREE for the above people although a koha/donation would be welcome.

    For the following categories of passenger, the charge is $20 each way:

    people with private appointments, e.g. at Prime Care or Kowhai Court
    people wishing to visit inpatients at Whangarei Hospital
    for children 13 years an under, the charge is $10 each way, children under 5 years are free.
    Please have your appointment card/letter ready to show the driver, or have the fare ready to pay them.

    You must book in advance as the driver only stops where indicated on their passenger list.

    Contact Us:
    Bay of Islands Hospital Telephonist 09 404 0280
    Kaeo Hospital Health Centre Clerk 09 405 0541
    Whangarei Hospital Admissions 09 430 4101 ext 7263
    Kaitaia Hospital Telephonist 09 408 9180
    This is a SMOKE FREE bus.

  • Northland Down Syndrome Support Group

    Northland Down Syndrome Support Group provides information, education and support to people whose lives have been changed by Down Syndrome.They also hold parent dinners, pamper evenings for the ladies, and an annual Christmas party. To find out when the next meet or event is planned for, please call and leave a message for Kathryn Sadgrove on (09) 4346723

    Contact: Kathryn Sadgrove
    Meet: On the third Wednesday of each month – although this can change with attendance, so please confirm with Kathryn.
    Venue: McDonalds loated on Bank Street.

  • Otaki St John Health Shuttle Service

    We are the Otaki St John Health Shuttle. Our usual trips are to Levin & Palmerston North, although we occasionally go to Wgtn medical appointments as well.

    Contact Us:
    Phone: (06) 364 5603

  • Parent to Parent Northland

    Are you caring for a child with special or additional needs? Would you like to meet other parents and carers who are doing the same? Then come and meet us for a coffee and a chat!

    Meet: Coffee group meeting every third Tuesday of every month.
    Venue: CCS Disability Centre Whangarei in the Tui Room 291 Kamo Road

    Contact Us:
    Lynne Hansen
    Phone: (09) 437 3337

  • Parkinson's Wellington

    Parkinson’s Wellington provides support for people with Parkinson’s and their families/carers.

    This is a great opportunity to come and share carer experiences and learn what resources you can tap into in the community.

    Lower Hutt: Carers Support Group meets every second month-pls call Andrea for dates.
    Venue: Russell McKeown House cnr Laings Road and Queens Drive ground floor.
    Cost $2.00 for tea and coffee

    Wellington Meet: second Thursday of the month at 11.00 a.m.
    Venue: Cafe 162, Marsden Village, Karori

    Contact Us:
    Andrea Savage, Parkinson’s Community Worker, Hutt Valley
    Phone: (04) 566 0401 or (027) 566 0401

    Diane Stephens, Parkinson’s Community Educator, Parkinson’s Wellington
    Phone: (04) 385 8040
    E mail:

  • Re-Li-On-Us Mobility Services

    Re-Li-On-Us Mobility Services provide Accessible Transportation Services to the community across the Greater Auckland region and it's surrounding areas (from Orewa to Bombay). They assist the elderly, frail, and those who are unable to use public transport to, and from their homes to various destinations such as Medical Appointments, Rehabilitation Centres, RSA Employment, ACC, Income Support, Church, Weddings, Shopping, Events, Sporting Events, or Physical-Therapy, plus more!

    RE-LI-ON-US Mobility Services has 29 vehicles, so that means when a person books a cab, the nearest available vehicle to that person is sent, resulting in a faster and more efficient service.

    Total Mobility Vans are also available for passengers who have special needs; these include wheelchair lifts with specially trained drivers. The Disability Swipe card is accepted in the majority of their vehicles.

    Contact: 0800 025 999 (24 hours)

  • Rivendell Respite

    If you are under considerable stress, or would like some time out in a peaceful, safe environment, then Rivendell Respite is the place for you.

    Rivendell Respite is a modern, spacious family home, situated 35 minutes from Christchurch, and a short distance from the Ashley River and Waikuku Beach. It consists of four north facing spacious rooms, all of which open through sliding doors onto a picturesque garden.

    Each bedroom has its own queen sized bed, plenty of warm bedding, a heater and television. Two bedrooms share a large bathroom, while the other has its own large ensuite and a small separate room suitable for any accompanying child(ren).

    Drinks are supplied in your room for your convenience; meals are available from the dining room, and can be taken back to your room if preferred.

    Costs (all meals and linen provided):

    Ministry of Health Carer Support funded: no charge
    Community Grant: for those without government funded respite care, from $10 - $30 per day, must be experiencing considerable stress, and verified with letter from health professional, therapist etc.
    Private retreats: $140 those without Community Services Card, $100 those with a Community Services Card.

    Contact Us:
    Jan or Keith Le Roi on (03) 310 0463.

  • Ronald McDonald House

    Since the first Ronald McDonald House opened in Auckland in 1994, RMH has been there to help families in need by offering them a ‘home away from home’.

    Ronald McDonald House Auckland, Wellington and Christchurch offers families whose child is unwell and receiving hospital treatment accommodation in close proximity to hospital grounds as well as emotional and financial support so they are able to focus on their child.

    RMH is a non-profit organisation and offers their services free from charge and all donations made to the Houses, go directly to support the many families that stay with us each year.

    RMH understands that families are stronger when they are together and this is the premise behind everything we do.

    Contact Us: