Find Services and Support

  • TOA Pacific

    TOA Pacific is an organisation committed to advocating on behalf of Pacific Older People and Pacific Aiga/Family Carers. They would like to see that all older adults and pacific aiga carers have enhanced health and wellbeing and are treasured and valued by their Pacific community and society.

    Contact: Malia Hamani 09 276 4596
    PO Box 22 754, Otahuhu, Auckland


  • Totara Hospice Carers Group

    This is a 6 week programme run 4 times a year. Each week will focus on a different topic.

    The aim of the group is to give carers who are caring for someone at home with a terminal/life limiting illness the opportunity to meet others in similar circumstances , to share experiences, to have some “me time” for social interaction, and to receive helpful information which will support them in their role.

    The programme will cover such things as : Nursing issues in the home, meal preparation for someone who is terminally ill, emotional wellbeing, practical considerations (Wills, EPOA, NASC, funeral planning) and a tour of their Inpatient unit, as well allowing time for the carers to talk about their experience and a bit of pampering for them.

    Meet: Totara Hospice Day Lounge, 140 Charles Prevost Drive, Manurewa.
    Contact: Beryl 09 640 0268 to register your interest.

  • Vaughan Park Anglican Retreat

    Vaughan Park Anglican Retreat and Conference Centre is a place of spiritual renewal, hospitality and refreshment owned and run by the Anglican Church. It is situated at the southern end of Long Bay Beach in the East Coast Bays.

    Welcoming and facilitating retreats for both individuals and groups is central to the purpose of Vaughan Park.
    Accommodation is available in single or twin share rooms. Four quality meeting rooms along with conference facilities and internet access provide for a variety of needs. All meals are fully catered.

    Your stay at Vaughan Park Retreat and Conference Centre may be spent enjoying the Centre's beautiful grounds, making use of the new chapel and research centre, walking on Long Bay Beach, visiting the regional park, or simply enjoying your own company in the privacy of your room. Vaughan Park is an ideal place to relax in affordable tranquil surroundings.

    The nearest shopping centre is only 1km up the road and will cater for most of your shopping needs.


    1043 Beach Road, Long Bay, Auckland City 0630
    PO Box 89 085 Torbay, Auckland City 0742
    Phone: (09) 473 2600
    Fax: (09) 473 2609

  • Waikato DHB

    Hilda Ross House (HRH) is an accommodation facility located on the Health Waikato Campus and is owned and operated by the Waikato District Health Board. It is a multi-storied facility (6 floors, 79 rooms) which operates 24/7 and is available for pre-admission patients and those who have been discharged, as well as outpatients and supporters of inpatients, Waikato DHB employees and clients, and medical students.

    Guests staying at Hilda Ross House must be independent or have a caregiver with them to assist with toileting, showering, dressing and administering medications etc. Hilda Ross House sells a limited range of food, beverages and sundry items. Guests are responsible for their own meals. There is a small shared communal kitchenette with microwave, frying pan and fridge. Guests can also purchase meals at the staff/public cafeteria service located within the Hospital. Bedding includes sheets, pillow and duvet. Clean towels are provided daily. Coin operated laundry facilities are available, with free use of irons and hairdryers.

    Room Types & Nightly Rates (subject to change)
    Single room (1 bed) $40.00 Triple room (1 bed) $50.00
    Triple room (2 beds) $60.00 Triple room (3 beds) $70.00
    Twin room (2 beds including shower & toilet) $70.00
    Family room (4 beds including shower/toilet/kitchenette) $85.00
    Suite room (1 queen bed/1 single bed/including shower/toilet/kitchenette & lounge/TV) $105.00

    Te Whare Taurima is a low cost accommodation service for families of patients in Waikato Hospital. It is available to all ethnic groups. Priority will be given to those who live more than 100 kilometres from Hamilton and who have a family member in the Intensive Care Unit or Cardio Care Unit, or who have a family member who is terminally or critically ill. Consideration will be given on a case by case basis to whanau/family that do not fit the criteria, with availability dependent on bed vacancies.

    Te Wharae Taurima facilities include:
    • Shared kitchen/dining room/lounge/bathroom and laundry service for up to 20 people per night
    • Bedding (includes linen, duvet and pillow)
    • Coin operated washing machine and clothes dryer
    • Cooking utensils (you will need to provide your own food)

    Room types
    1 x 1 single bed 1 x 1 set of bunks and 1 single bed
    2 x 2 single beds 2 x 2 sets of bunks and 1 single bed
    1 x 1 set of bunks

    Cost (per night per family/whanau member): 13 years and older $10 per night; children 5 - 12 yrs $5 per night; preschool children $3 per night.


    Te Whare Taurima custodian 07 839 8899 ext 98644 8.30am - 5pm.
    After hours 07 839 8899 ext 98644
    After hours extension directly to Hilda Ross House ext 8398644


  • Waimarino St John Health Shuttle Service

    The St John Health Shuttle is a community service that transports  people to medical and health-related appointments and then brings them home again. These appointments include hospital, dental, optometrist, counselling and podiatry visits.


    This service is available for all ages and operates on weekdays between Ohakune and Raetihi including trips to Palmerston North and Wanganui.


    Stress-free and straight forward, St John Health Shuttles are staffed by volunteers and a donation is requested to cover costs.


    Contact Us:

    Bookings are essential, please phone by 1.30pm weekday prior.

    Phone (06) 385 5019

  • Wairarapa DHB

    Hospital accommodation is available to whānau / families / and support people for current inpatients of Wairarapa Hospital subject to availability. The accommodation is onsite at a cost of $10.00 per night per adult, $5.00 per Child primary school age.

    · Accommodation can be booked on the day or in advance

    · Pre-bookings can be made through the Main Reception or Māori Health

    · During normal working hours (7am – 8pm) please book and pay at the main reception

    · Weekends and after hours please enquire at the Emergency Department Reception

    For further information please contact Wairarapa Hospital main reception on 06 946 9800.


    Wairarapa Hospital: 06 946 9800 - General Inquiries
    Wairapa Hospital, Te Ore Ore Road, Masteton 5840

  • Waitemata DHB

    Family/whanau accommodation is available at North Shore Hospital. Pikihuia Whare Nui is situated on the ground floor of the Hospital near the Maori Health Centre.
    The Whare sleeps 18 people in a marae style. Mattresses, pillows, and sheets are supplied, but families will need to provide their own blankets and towels.

    Facilities include a wheelchair accessible ablution block, kitchen and cooking facilities (or there is access to the main staff kitchen.
    Criteria: you must have a sick family member in North Shore Hospital and preference will be given to those who live further from the hospital. You will also be required to sign a daily contract.
    Cost: Koha 
    Contact: 09 486 1491 ext 3553

    North Shore Hospital also has an apartment situated opposite Pikihuia Whare Nui, which sleeps four people (two single beds with pull-out beds underneath).
    Mattresses, pillows, and sheets are supplied, but families will need to provide their own blankets and towels.
    Facilities include a universal shower block, telephone, and cooking facilities (or there is access to the main staff kitchen).

    Criteria: you must have a sick family member in North Shore Hospital, and preference will be given to those who live further from the hospital.
    You will be required to sign a daily contract, and there is an expectation that if a kaumatua or kuia require the accommodation, younger people must move out.
    Cost: $5 per adult per night.
    Contact: 09 486 1491 ext 3553

  • Waitemata DHB - Shuttle Service

    The Age Concern Rodney shuttle is servicing some of the Rodney area and North Shore residents that need to go from North Shore Hospital to Auckland Greenlane Clinical Centre.

    The shuttle services are on demand with no set timetable.

    Bookings are essential and must be made at least three working days in advance of travel.

    Contact Us:
    For further information or bookings please phone 0800 809 342 or 09 426 0918 between 9.30am and 4.00pm Monday - Friday.

    For more information visit

    A note on other shuttle services:
    West Auckland Shuttle services part of the West Auckland area to Greenlane Clinical Centre, Auckland and North Shore hospital, and residents of North Shore needing to go to Waitakere hospital have a pick up at North Shore Hospital.
    The Rodney Shuttle services part of the Rodney District going to North Shore and Auckland Hospital and Greenlane Clinical Centre, North Shore residents needing to go to Auckland and Waitakere hospital and Greenlane Clinical Centre have a pick up point and North Shore hospital.

  • Wanganui Carers Network Group

    Wanganui Carers Network Group for carers of dependents with intellectual disabilities, meet last Friday of the month 10am – 12 noon at Disability Resources Centre in Wanganui.

    Please contact Linda Keith on 021 230 4095 for details.

  • West Coast DHB

    Whakaruru Whanau/Family House is situated at the far north end of Grey Hospital between Parfitt Ward and the Corporate Office. The House offers open style accommodation with one bedroom with two single beds, two couch beds, and four mattresses. It is available to families of patients in Grey Hospital who live outside the Greymouth area, to help them support whanau/family members who are patients in Grey Hospital.

    Whanau/family can stay in the house for up to seven nights. Limited parking is available in the vicinity of the building. Eligibility is on a first come, first served basis and at the discretion of Grey Hospital management. Guests of the whanau/family under the age of 16 must be accompanied by an adult. The house is fully equipped and wheelchair accessible. It has its own kitchen, laundry, two bathrooms, dining area, and a shared living area with television. All bedding, sheets, towels and tea towels are supplied and washed. Whanau/family need only to buy their food, wash their clothes, and keep the house tidy.

    Costs include cleaning and linen: $10 per night each adult (15 years and older). Children 14 years and younger stay free. $10 deposit for the key (refunded when the key is returned). Where Ministry of Health travel and accommodation assistance is available, the rate will be amended to reflect this funding. Payment needs to be made at the time of the stay (invoices are not sent). If you have difficulty paying this, the Grey Base Hospital Social Work Department will assist where possible.

    Contact Us:
    Grey Base Hospital Admitting Office for bookings (03) 769 7400 ext 2886

  • Whakatane Hospital

    Whakatane Hospital provides a hospital transport service for inpatients, using either an ambulance or car for transport to tertiary hospitals and back from Whakatane hospital. This can be organised through the Duty Manager by phoning the main switchboard on 07 306 0999. There is no charge to patients for this service. For outpatients who are referred to other hospitals there is the National Travel Assistance Scheme (criteria for this funding does apply).


    General Enquiries
    0800 333 477

    Whakatane: 07 306 0999

  • Whangarei Support

    An informal group which was originally started several years ago for parents whose children stayed or lived at home.

    Meet: 3rd Wednesday of each month at 10am
    Contact:  Pat Francis 09 437 7749