COVID-19 Guidance

updated 28 September 2022

Aotearoa New Zealand is no longer operating under the COVID-19 Protection Framework (Traffic Lights), however with high numbers of COVID-19 still being recorded in the community, we know that it is still a worrying time for many of you. The following information will help you to look after yourself and your loved ones if help is needed.

Testing positive for COVID-19

  • Only people who test positive for COVID-19 will be required to isolate for seven days. Household contacts are recommended to take a RAT test every day for five days. So long as they test negative, they will be able to go about daily life as normal.
  • If you have tested positive with a Rapid Antigen Test (RAT), record your result in My COVID Record or call 0800 222 478 and choose option 3.
  • If you’re at higher risk of severe illness from COVID-19 and your RAT is positive, report your result immediately in My COVID Record to get the help you need as early as possible. Your GP or a COVID-19 Care in the Community hub will then contact you and may offer COVID-19 antiviral medicine, which can help you get better sooner, and prevent serious illness. Antiviral medicines can be prescribed within the first 5 days of COVID-19 symptoms starting, and are more effective the sooner they are taken. If you’re very unwell, or you haven’t been contacted within 24 hours of reporting your RAT result, call Healthline on 0800 358 5453.
  • Anti-viral medicines will be available for free to any New Zealander 65 and over who tests positive for COVID-19. For Māori and Pacific peoples, these medicines will be available for free to anyone aged 50 and over. In addition, anyone with three high-risk conditions is eligible for free anti-viral medicines.
  • The COVID Welfare Response line, 0800 512 337 and regional triage teams are available Monday-Friday 8am-5pm, and Saturday 8am-1pm. They no longer operate on Sundays or public holidays.

COVID-19 Vaccine Booking Information

Click on this link to take you to a booking page. It’s a good idea to have your National Health Index (NHI) number handy. You don’t need it in order to book but it will speed up the process. If you need help with booking, contact Vaccination Helpline on 0800 28 29 26 or Information in alternate formats and other languages are available here

MMR Vaccinations

With our borders open, there’s more chance of measles reaching New Zealand and then spreading in our community so it’s important to get immunised now for a free MMR vaccination that helps protect you and your tamariki from measles, mumps and rubella.

Extending flexibility for Carer Support and Individualised Funding

The Disability Directorate of the Ministry of Health will continue flexibility of carer support and individualised funding for eligible people until February 2023. Carer Support is a subsidy to support full-time carers of disabled people to have a break (respite) from their caring responsibilities. Individualised Funding allows disabled people to directly manage their supports (personal cares, home management and respite).

This flexibility means that people can continue to buy the support appropriate for them within guidelines, instead of being limited by the rules on what support funding can be used for. You can find the guidelines of what you can buy here. What People Can Buy with Disability Funding: Ministry of Health NZ | Purchasing Guidelines. For further queries: or phone 0800 855 066 option 4.

Long COVID Guidelines

The Ministry of Health have released Long COVID guidelines for health professionals, individuals and those caring for people with long COVID. More info here.

COVID-19 Information for carers

COVID-19 information from the Ministry of Health that is specific to those who look after a sick or disabled person. Further information for family, whānau and āiga carers is available to download here.

Have your needs changed or have the needs of the person you care for changed?

Contact your local NASC: refer to Ministry Of Health information 

We Care Kiwi

With IHC, Carers NZ launched to help carers and people living alone get through COVID-19. It’s free and easy to register. and we will assist however we can with a helping hand or listening ear – check-ins and practical support. For more info call 0800 777 797 or email

PPE Guidance

Information on PPE here. Or download guidelines regarding gloves, masks, and other personal protective equipment (PPE) used by community care providers (includes aged residential care, aged-related community care, disability, hospice, and homecare).

Services and Support

Info on government services which include temporary accommodation, mental health, social service providers, is available here.


If you are unable to get a grant from Work and Income, you may be able to get an emergency supply of groceries (ie a food parcel) from a local food bank. These are run by charities and rely on donations of fresh and packaged foods.

It is important to know that there is usually an intake process involved.

For example, depending on the food bank you may need the following:

Referral letter from WINZ, a budgeting service, church, CAB or bank statement showing that you are on a low income, in order to meet eligibility criteria and / or to show that you are getting budgeting help / proof of identity and/or address.

Please also note, you may be limited to a certain number of food parcels per year

COVID-19 Accessible Information

NZ Sign Language (NZSL) | Easy Read | Large Print & Audio

Te Reo Māori, nine Pacific languages, simplified Chinese, Hindi, Japanese, Korean, Punjabi, Somali, Spanish, Tagalog, Thai, and Vietnamese All translations here.

Information for Pacific peoples.

Self-care workbook

Tips and tools for getting through another lockdown day

The Covid complication

We are not Machines

Take a Break

Join our community

Carers NZ Facebook for regular updates