HELP AND ADVICE for extreme weather events

Recent floods and cyclones have shown us how vulnerable we can be in periods of extreme weather. Here’s some info on who to contact in case of extreme weather events:

For emergencies, always call 111.

If you are registered you can do this via the 111 text line. Prepare ahead of emergencies Get Ready

Student Volunteer Army

Carers NZ works with the Student Volunteer Army and other community partners to give practical help. Please visit to see the kinds of supports they offer during difficult times.

Or you can use the form below to provide information to help us help you.

Accessible Information

  • NZSL: Updates and information in NZSL are available on the Deaf Aotearoa website.
  • Whaikaha Ministry of Disabled People has updates and info here.

If you are without electricity

If you are affected by a power outage:

1. Contact your power company and let them know

2. Contact your local civil defence centre for support

Road Closures

Info on road conditions across New Zealand.

Civil Defence updates

Check where your closest civil defence group is here. If you are in need of assistance, contact Civil Defence Support 0800 568 273.

Northland: Northland Civil Defence Facebook or website.

Auckland: Auckland Emergency Management website and on the Auckland Emergency Management Facebook page.

Coromandel: Thames-Coromandel District Council and on the Thames-Coromandel District Council Facebook page.

Waikato: Waikato Civil Defence Facebook and Waikato Civil Defence website 

Bay of Plenty: Bay of Plenty Civil Defence Facebook page

Tairāwhiti: Gisborne District Council website and Tairāwhiti Civil Defence Facebook page

Taranaki: Taranaki Emergency Management website

Manawatū – Whanganui: Manawatū – Whanganui Civil Defence Management Group

Hawkes Bay: HB Civil Defence Emergency Management Group Facebook page

Wellington: Wellington Region Emergency Management Office

Nelson – Tasman: Nelson Tasman Civil Defence Emergency Management Group

Marlborough: Marlborough Civil Defence Emergency Management Group

West Coast: West Coast Civil Defence Emergency Management Group

Canterbury: Canterbury Civil Defence Emergency Management Group

Otago: Otago Civil Defence Emergency Management Group

Southland: Emergency Management Southland

Chatham Islands: Chatham Islands Council

For help and advice, contact us on and / or check

News for affected parts of the country: Civil Defence NZ Civil Defence Facebook Civil Defence Twitter

Stay safe – see below for initial guidance.

  • MSD for queries.
  • If your life is at risk, don’t hesitate to phone 111. If you have difficulty hearing or talking on the phone, try the 111 TXT service to contact Fire, Ambulance or Police.
  • Disabled people and whānau support: contact Whakarongorau Aotearoa, New Zealand Telehealth Services on 0800 111 213, Text 8988. Or access using the New Zealand Relay Service.
  • For extra assistance for the people you support, contact your local NASC or the Whaikaha contact centre: 0800 566 601 or text 4206 or


For advice on home insurance claims due to an event, contact Residential Advisory Service (RAS) or ring 0800 777 299, 03 379 7027.

Tenancy information or 0800 TENANCY (0800 836 262).


  • Call your general practice, after-hours GP practice or Healthline on 0800 611 116
  • Free call or text 1737 to talk to a trained counsellor
  • Some tips for talking to your children here
  • In an emergency, always call 111.

TO KEEP AN EYE on extreme weather events, go to Weather Watch.

What you need to have ready in a 3-day emergency kit.

During extreme weather events: Help Us Help You – complete and send this form