HELP AND ADVICE for extreme weather events
For emergencies, always call 111.
If you are registered you can do this via the 111 text line. Prepare ahead of emergencies Get Ready
Accessible Information
- NZSL: Updates and information in NZSL are available on the Deaf Aotearoa website.
- Whaikaha Ministry of Disabled People has updates and info here.
If you are without electricity
If you are affected by a power outage:
1. Contact your power company and let them know
2. Contact your local civil defence centre for support
Road Closures
Info on road conditions across New Zealand.
Civil Defence updates
Check where your closest civil defence group is here. If you are in need of assistance, contact Civil Defence Support 0800 568 273.
Northland: Northland Civil Defence Facebook or website.
Auckland: Auckland Emergency Management website and on the Auckland Emergency Management Facebook page.
Coromandel: Thames-Coromandel District Council and on the Thames-Coromandel District Council Facebook page.
Waikato: Waikato Civil Defence Facebook and Waikato Civil Defence website
Bay of Plenty: Bay of Plenty Civil Defence Facebook page
Tairāwhiti: Gisborne District Council website and Tairāwhiti Civil Defence Facebook page
Taranaki: Taranaki Emergency Management website
Manawatū – Whanganui: Manawatū – Whanganui Civil Defence Management Group
Hawkes Bay: HB Civil Defence Emergency Management Group Facebook page
Wellington: Wellington Region Emergency Management Office
Nelson – Tasman: Nelson Tasman Civil Defence Emergency Management Group
Marlborough: Marlborough Civil Defence Emergency Management Group
West Coast: West Coast Civil Defence Emergency Management Group
Canterbury: Canterbury Civil Defence Emergency Management Group
Otago: Otago Civil Defence Emergency Management Group
Southland: Emergency Management Southland
Chatham Islands: Chatham Islands Council
For help and advice, contact us on info@carers.net.nz and / or check facebook.com/carersnz.
News for affected parts of the country: Civil Defence NZ Civil Defence Facebook Civil Defence Twitter
Stay safe – see below for initial guidance.
- MSD for queries.
- If your life is at risk, don’t hesitate to phone 111. If you have difficulty hearing or talking on the phone, try the 111 TXT service to contact Fire, Ambulance or Police.
- Disabled people and whānau support: contact Whakarongorau Aotearoa, New Zealand Telehealth Services on 0800 111 213, Text 8988. Or access using the New Zealand Relay Service.
- For extra assistance for the people you support, contact your local NASC or the Whaikaha contact centre: 0800 566 601 or text 4206 or contact@whaikaha.govt.nz
Insurance
The New Zealand Claims Resolution Service (NZCRS) is a new government service that provides homeowners with independent advice and support to resolve residential insurance issues resulting from natural disasters. Find out more here or contact them on:
Freephone 0508 624 327 (if you’re in New Zealand) 8:30am to 4:30pm, Monday to Friday (excl. public holidays).
+64 9 952 1674 (if you’re overseas).
Tenancy information
www.tenancy.govt.nz or 0800 TENANCY (0800 836 262).
Wellbeing
- Call your general practice, after-hours GP practice or Healthline on 0800 611 116
- Free call or text 1737 to talk to a trained counsellor
- Some tips for talking to your children here
- In an emergency, always call 111.
TO KEEP AN EYE on extreme weather events, go to Weather Watch.
What you need to have ready in a 3-day emergency kit.
During extreme weather events: Help Us Help You – complete and send this form
